We process, collect and receive Data and Personal Data in different manners. The types of Data and Personal Data we process, collect or receive depends on how you use our Services. You can choose the Data and Personal Data you give us. But certain Data and Personal Data is required for us to provide the Services to you.
In the list below you find the types and Data and Personal Data we process and collect, and the purpose.
Location and log data when you sign up and use our Services. For example, to show Spiders scooters near your location, that is the reason why it is necessary to record the physical location of your device. Data such as the location of the scooter, the routes taken, and the scooter’s rental status are also necessary to provide the Services. Spiders also processes and collects location data directly from Spiders scooters including when a Spiders user is driving the Scooter, such as Data regarding the trip.
Personal and Account Data such as your full name, e-mail address(es), phone number and payment data, such as credit card information. For some services, we may require you to provide a copy of your driving license.
If you link or login to Spiders with a Third Party Service Provider, that party may send us certain Data, including Personal Data such as your profile and other Personal Data, or friends list from that service (in case of Facebook).
When you ask for customer support, you can choose to provide us with your contact data so we are better able to respond to your requests and we may keep your data about your interaction with our support services.
We collect Data you have shared on the Services for example when you participate in forums, or comment on other sections on our website
Spiders will also receive Data you choose to send us, such as photos of the location where you have parked the Spiders scooters.
You can choose to use our referral service to tell a friend about our Services or promotions. When you choose to use our referral service we will ask for your contact’s name and email address and automatically send your contact a one-time email to use our Services.
We use your Data and Personal Data about your geographical location, to:
provide the Services to you at your request including to manage your account and history;
monitor, track the Spiders scooters, including when they are being used by you;
process payments and subscriptions, including promotions;
communicate with you about your account, transactions including announcements such as changes to our legal policies, including Data about new features and improvements to our Services;
the improvement of our Services. To do this we may use third party services.
investigate and prevent activities that violate Spiders ’s policies or Terms, or that are illegal which may include sharing Data with foreign government agencies;
Who Do We Share Your Data and Personal Data With?
Our service providers, affiliates and partners: We share your Data and Personal Data with our trusted partners and service providers who host our data and infrastructure, process payments, performing customer services, or providing marketing activities. For example, we share Data with credit card companies in order to process both payments and refunds.
Third parties: After removing all identifiable information, Spiders may use, sell, license, and share your Data, including trip records locations with third parties for big data research, business or other purposes. For example, universities and local governments in order to understand traffic and travel structures in a certain area.
(Local) Governments, and regulatory agencies: We may share your Data and Personal Data if we believe that it is necessary for legal reasons, including to meet federal, state, or local laws and regulations. Or to detect, investigate and prevent fraud and other illegal activities; Assignment: We may also share your Data and Personal Data as part of a sale, merger or change of control.
when it is necessary to provide the Services and perform our obligations in accordance with the Terms, for example, we cannot deliver our Services to you unless we collect and process basic Data about your location;
you have provided your explicit consent to us storing and processing your Personal Data, which you always may revoke at any time; when it is necessary to comply with a legal obligation, including responding to a request from the (local) government and law enforcement agencies;
to protect the vital interests of all our users, employees, staff, and members of the public, not necessarily users of our Services; it is permitted by law, we may process data in the public interest; the collecting and processing of Data is necessary for the purposes of Spiders’s or any third party legitimate interest.
when it is necessary to comply with a legal obligation, including responding to a request from the (local) government and law enforcement agencies;
to protect the vital interests of all our users, employees, staff, and members of the public, not necessarily users of our Services;
The collecting and processing of Data is necessary for the purposes of Spiders or any third party legitimate interest.
As we offer our Services in many locations globally, we may transfer your Data and Personal Data to or from these places. This is necessary for the purpose of providing you Services. If you are a resident in the European Union, we will transfer your Data and Personal Data to the United States and other countries outside of the EU for the purpose of storage and processing of Data. Spiders make use of the Standard Clauses approved by the European Commission.
We store your Data and Personal Data for as long as it is reasonably necessary to provide the Services to you, or until a User decides to delete his/her account. We conduct certain verification checks to ensure your driver’s license is valid, which we only keep for a limited time. We may retain Data and Personal Data from deleted accounts to prevent fraud and collect fees.
If you are located in the European Union, you may benefit from different rights in relation to your Data and Personal Data:
We strongly believe you should have choices about the use and sharing of your Data and Personal Data. If you do not want Spiders to collect your Data Data, we recommend you to refrain from using our Services.
If you sign up with Spiders , you can always review, amend or delete your Data and Personal Data on your dashboard. You can also change your contact info, such as your mobile phone number and email address(es) by using our in-app features we offer. Also, you can delete your Spiders account at any time by submitting a request to us at firstname.lastname@example.org.
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